Stay in Control

At Tortuga, we take player safety seriously. Our Tortuga Responsible Gambling page explains the practical steps we provide to promote safe play and reduce harm. We set clear limits, offer pauses and self-exclusion, and guide players toward professional support when needed. This page outlines the protection principles, the tools you can use to manage play, signs of problematic behaviour, tips to stay in control, and how to access help. Use these resources any time you need to adjust your play or seek support.

Player protection principles

Protection focuses on clear rules, voluntary controls, and accessible support. Account holders must be of legal age and verify identity when required. Fair play and privacy are respected. Responsible activity is encouraged through visible limit settings and easy access to help.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly, and monthly deposit limits from your account settings. Loss limits can be applied where available. Limits are adjustable but often take effect after a short processing period - check your account controls before making changes.

Time limits, cooling-off and self-exclusion

Use time-outs for short breaks or self-exclusion for longer restrictions. Cooling-off periods stop play for a defined time. Self-exclusion blocks access until the chosen period ends and pauses marketing communications during that time.

Recognising signs of problematic behaviour

Warning signs include chasing losses, borrowing money to gamble, neglecting work or family, spending beyond set budgets, hiding gambling activity, and feeling unable to stop. Repeated risky behaviour or emotional distress linked to play indicates it is time to act.

Guidance for staying in control

Create a personal budget for entertainment and stick to it. Use the account tools to limit deposits and session length. Take regular breaks and avoid gambling under stress or while impaired. Never gamble with essential funds and avoid sharing account access.

Access to professional help and support organisations

Seek help from local health services, provincial helplines, or national organisations such as Gamblers Anonymous. Professional counselling and support groups offer confidential assistance. If you need help setting limits or self-excluding, contact [email protected] or use the in-account responsible gambling tools to start the process.