Data Privacy Policy

We operate Tortuga and take privacy seriously. This page explains how we collect, use and protect personal information when you create an account, make deposits or play games. It covers the types of data we collect, why we process it, how we keep it safe and the choices available to you. Read the sections below to understand access, correction and deletion options, cookie use and how we work with trusted third parties to support account services and payments.

Types of data we collect

Personal data

Name, date of birth, address, email, phone number and identity documents provided for verification are collected to open and maintain your account.

Technical data

Device identifiers, IP address, browser details, device type and log data are collected to deliver site functionality, prevent fraud and troubleshoot issues.

Transactional data

Deposit and withdrawal records, payment method details and game-play history are stored for billing, dispute resolution and compliance purposes.

How information is used

Account setup, identity verification and payment processing require personal and transactional data. Technical data supports login, session management and security checks. With consent, we may send account-related notices and optional marketing messages - you can opt out of marketing at any time.

Data protection and security practices

We protect data with industry-standard safeguards such as SSL/TLS encryption, PCI-compliant payment processors and access controls. Third-party services we use apply their own security measures. Regular backups and monitoring are used to detect and respond to incidents. We do not disclose internal security procedures or team workflows.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, performance analytics and optional preferences. You can manage cookie settings in your browser and through the site cookie banner where available. Disabling non-essential cookies may affect some features.

User rights

You have the right to request access to personal data we hold, request correction of inaccurate data, request deletion where legal obligations do not require retention, and withdraw consent for specific processing activities. Requests can be made via your account settings or by contacting support at [email protected]. We will verify identity before fulfilling requests.

Data sharing and third parties

We share data with payment processors, identity verification providers, game and software providers, analytics services and legal or regulatory authorities when required. Processors act under contract to provide specific services and are only given the data necessary to perform their role.

Data retention

Data is retained only as long as necessary for account management, legal and regulatory obligations, fraud prevention and dispute resolution. Closed accounts may retain limited data for record-keeping and compliance purposes.

Updates to this privacy policy

Policy updates are published on the site with an updated effective date. Significant changes will be communicated through your account or email where required. Continued use of the site after changes indicates acceptance of the revised policy.