Data Privacy Policy

At Tortuga we take your privacy seriously. This page explains what information we collect when you use our online casino, how we use and protect that information, and the choices available to you. We aim to be clear about data collection, account handling, and how we respond to requests about your personal information.

Types of data we collect

Personal data

When you register an account we collect personal details such as your full name, date of birth, address, email and phone number. We may also collect identity documents for verification purposes in order to meet anti-money laundering and age requirements.

Technical data

We automatically collect technical information about your device and connection. This includes IP address, browser type, device identifiers, operating system, and pages or games you access. This data helps us keep the platform secure and functioning correctly.

Transactional data

We record deposits, withdrawals, bets, game history and other transaction details needed to operate your account, process payments, resolve disputes and comply with our internal controls.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud, and provide customer support. Transactional and activity data are used to maintain accurate records and to investigate irregular or suspicious behaviour. We may also use contact details to send service messages, account updates, and required notices.

Data protection and storage

We implement administrative, technical and physical safeguards to protect personal information against unauthorized access and theft. Access to personal data is limited to staff and vendors who require it to perform services. We retain data for the period necessary to operate our services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to provide basic site functionality, remember preferences, analyse usage patterns and deliver relevant content. You can manage cookie settings through your browser or device. Disabling certain cookies may affect site features and your ability to play games.

Your rights

Depending on where you live, you may have rights to access, correct, or delete personal data we hold about you. You may also have the right to object to or restrict certain processing and to withdraw consent where processing is based on consent. To request access, correction or deletion, contact our privacy team at [email protected]. We will respond to verifiable requests in a reasonable timeframe.

Information sharing and third parties

We may share your information with payment processors, identity verification services, anti-fraud vendors, and service providers that help operate the platform. We only share the information necessary for those services. We may also disclose information when required by law or to protect the safety and security of users and the service.

Privacy policy updates

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our service after updates indicates acceptance of the revised policy. If you have questions about our privacy practices, please contact [email protected].