Responsible Gambling Policy
At Tortuga we take responsible gambling seriously. We want play to be safe, controlled and enjoyable for customers in Canada, so we provide practical tools, clear guidance and access to support when it’s needed. This page explains our player‑protection principles and the choices available to help you stay in control.
Player protection principles
We focus on prevention, early intervention and support. That means giving you easy access to limit tools, using behavioural monitoring to spot risky patterns, training our team to respond appropriately and protecting your personal data while we handle any account restrictions or enquiries.
Activity-control tools
Our account tools are designed to give you immediate control over your activity. Available features include:
- Deposit limits you can set and adjust for daily, weekly or monthly periods.
- Loss limits to cap how much you can lose over a set timeframe.
- Session time limits and reality checks that remind you how long you’ve been playing.
- Temporary time-outs or account breaks for short cooling-off periods.
- Longer self-exclusion options for those who need an extended break from gambling.
Deposit limits
You can set personal deposit limits directly from your account settings. Limits are available on a daily, weekly and monthly basis so you can pick what best fits your budget. Limits are applied immediately or after a short processing period depending on the change; refer to the account page for the exact timing.
Loss limits
Loss limits help you manage overall spending by capping net losses within a chosen period. These limits work alongside deposit limits and can be adjusted by the player. If you need assistance setting a limit, our support team can walk you through the process.
Time limits and session controls
Use session timers and reality checks to keep track of play time. You can opt for automatic reminders that appear after a set number of minutes and force a short break or log you out when a session ends.
Self-exclusion and account closure
If you need a longer break, self-exclusion options are available for fixed terms or indefinitely. During self-exclusion your account is locked and marketing communications are paused. Reinstatement after a self‑exclusion period requires a formal request and appropriate checks to help protect your wellbeing.
Recognizing problem behaviour
Common signs that gambling may be a problem include:
- Chasing losses or increasing stakes to recover money.
- Playing for longer than intended or neglecting responsibilities.
- Borrowing money to gamble or hiding activity from others.
- Feeling anxious, restless or irritable about gambling.
Tips for staying in control
- Set strict deposit and loss limits before you start.
- Schedule regular breaks and stick to session time limits.
- Avoid gambling when tired, stressed or under the influence.
- Keep a clear budget and never gamble money needed for essentials.
- Talk to someone you trust if you notice worrying behaviour.
Professional help and support organisations
If you or someone you know needs further help, consider contacting recognised support services such as Gamblers Anonymous, Gambling Therapy or provincial help lines and counselling services in Canada. These organisations offer confidential advice, counselling and referral options. If you prefer, our support team can explain the available self‑help tools and the steps to set limits or self‑exclude from your account.