Tortuga Casino Terms of Use
These Terms and Conditions describe the rules that apply when you use Tortuga. They explain the relationship between us and our users, set out basic account responsibilities, and cover how promotions, payments, verification, and disputes are handled. By using the platform you agree to follow these terms and any additional rules we publish in the promotions or help sections.
Account responsibilities
You are responsible for keeping your account details accurate and for all activity that occurs under your login. Do not share your password or allow others to access your account. We may require you to complete identity verification (KYC) before allowing withdrawals or when needed for security checks. If we reasonably suspect fraud, chargebacks, or abuse, we may suspend or close the account and retain funds pending investigation.
Eligibility requirements
To register you must meet the minimum age requirement for your jurisdiction. For Canadian players the minimum age is 19. Only one account is permitted per person, household, or IP address unless we explicitly agree otherwise. Residents of restricted jurisdictions cannot open accounts; if you move or travel to a restricted jurisdiction you must notify us and stop using the service where required by local law.
Acceptable platform use
Use the site and services only for lawful purposes. You must not attempt to manipulate games, automate access, alter client software, or exploit bugs. Commercial use, including resale or redistribution of content, is prohibited. We reserve the right to limit or suspend features for customers who breach these rules or who engage in behaviour that threatens platform security or integrity.
General bonus and promotion rules
Promotions are subject to specific terms published at the time of the offer. Unless stated otherwise, only one bonus can be active per account at a time. Wagering contributions, maximum bet limits while wagering, game weightings, and expiry periods are set out in each promotion’s terms. We may withhold or void bonuses and related winnings if we suspect abuse, bonus manipulation, or breaches of these terms.
Deposits and withdrawals
Payment options and limits are shown in the cashier. We process deposits promptly and withdrawals after account checks are complete. Verification documentation may be required prior to the first withdrawal. We may apply minimum or maximum withdrawal limits and handle large payouts in instalments where justified by security or anti-money-laundering checks. Any fees charged by third-party payment providers are the user’s responsibility.
Dispute resolution
If you have a complaint, contact our support team and provide relevant details and documentation. We will investigate and aim to resolve matters promptly. If we cannot reach an agreement, we will inform you of any available escalation routes, which may include independent dispute resolution where applicable. Using the platform does not affect your statutory rights.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated on-site or by email to the address on file. Continued use of your account after a change indicates acceptance. If you do not accept an update you should stop using the service and close your account in accordance with the account closure process.