Terms and Conditions

Welcome to Tortuga. This Terms and Conditions page sets out the rules that govern access to and use of our gaming platform. It explains account obligations, eligibility, payment and bonus rules, dispute handling, and how we update these terms. The document defines the relationship between us and users, and clarifies what is required to play, deposit, withdraw, and participate in promotions. Read carefully before registering or placing bets. By using the site you accept these terms and any rules referenced herein.

Account Responsibilities

Registration requires accurate personal details and a valid email. Keep account information up to date. Only one account per person, household, or IP is permitted. Duplicate accounts may be closed and funds withheld where abuse is suspected.

Registration and Verification

KYC verification is required before the first withdrawal. We may request government ID, proof of address, and payment method evidence. Account access may be restricted until verification is complete.

Security

Protect your login credentials. Notify support immediately of unauthorised access. We may suspend or close accounts where security risks or fraud are suspected.

Eligibility Requirements

Players must meet local legal age requirements to register. Availability of services depends on local rules and account eligibility. Residents of restricted jurisdictions cannot open accounts. See the Terms and Conditions for a list of restricted regions.

Acceptable Use of the Service

Use the platform for lawful gaming only. Do not attempt to manipulate games, exploit bonuses, interfere with site operation, or submit false documents. Automated play or third-party bots are prohibited. Breaches may result in account suspension and forfeiture of winnings.

Bonus and Promotion Rules

Promotions are subject to specific terms which must be accepted when claiming a bonus. General principles: only one bonus active at a time, games contribute differently to wagering, and maximum bet limits apply while bonus wagering is active. Wagering requirements, validity periods, and game exclusions are stated in each promotion. Abuse of promotions may lead to bonus revocation.

Deposits and Withdrawals

Accepted payment methods include common options for Canada. Minimum deposit is CA$10 unless a promotion states otherwise. Minimum withdrawal is CA$30. Withdrawals may be subject to verification and withdrawal limits. Where applicable, transaction processing times and limits are described in the cashier. We do not control third-party payment fees.

Dispute Handling

Raise disputes via our support channels. Provide transaction references and relevant documents. We will review claims in line with these terms. Resolution may include adjustment of account balances or rejection of claims where terms are breached. External dispute resolution options depend on your jurisdiction and are not guaranteed.

Updates to the Terms

We may amend these Terms and Conditions from time to time. Changes take effect when posted on the site or notified to users. Continued use after updates constitutes acceptance of the revised terms. Check the Terms regularly for updates and promo-specific rules.