Contact our team
Need a hand? Our support team is ready to help with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Contact us by email, phone or live chat and we’ll guide you through account checks, KYC uploads, bonus queries, security checks and payment options like Interac and Visa Debit. Agents are trained on Canadian payment practices and local account rules to provide quick, practical assistance for verification, banking or site access.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply under 1 hour) |
| General enquiries | [email protected] (billing, bonus and promo info; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, fast onboarding and dedicated manager) |
| Phone | +1 416 548 2391 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send explanations or documents. Please use [email protected] and include a clear subject line, your account ID, up-to-date contact details, and attach any relevant files to help us process your request faster. Missing information can delay response times.
Contact Form
Response Time
Support typically replies within one business day for most inquiries. Simple requests sent via live chat or email are usually handled faster, while account checks, KYC reviews, or payment investigations can take longer depending on complexity and required verification. If a case needs extra time, we’ll keep you informed of progress and provide an estimated turnaround so you’re not left waiting.
Feedback
We’d love your feedback, suggestions or ideas to improve Tortuga. Every message is reviewed carefully by our team and used to shape new features, promotions and site updates to benefit Canadian players. Share your thoughts anytime and we’ll consider them when improving the service and user experience. Thanks for helping us make Tortuga better.